01
Multichannel capture
Receive complaints from web form, email, WhatsApp and internal panel with automatic classification.
← Solutions
Customer service
Complaints & Service Request Management System
Centralize, assign and answer every complaint or service request on time.
Every lost complaint is a lost customer. Take back control with a system designed to respond on time, measure compliance and protect your brand.
The problem we solve
Small and mid-size companies handle complaints across email, WhatsApp and spreadsheets. Tickets get lost, there is no traceability and legal deadlines slip. Our system centralizes the entire lifecycle in a single platform.
What Complaints & Service Request Management System includes
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Smart routing
Rules by category, site or product route the ticket to the right owner in seconds.
03
SLA control
Traffic lights, alerts and automatic escalations when a case approaches the legal deadline.
04
360° traceability
Full history of interactions, attached documents and digital signatures per ticket.
05
Executive dashboards
Real-time KPIs of response time, satisfaction and recurrence by channel and category.
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Automatic notifications
Email and WhatsApp to the user on every status change — no manual intervention.
Key benefits
Why your team will love it
- Cut response times up to 60%
- Meet regulatory deadlines
- Full visibility for management
- Zero complaints lost in email
Stack
Professional tech
ReactSupabaseWhatsApp APIPostgreSQLPower BI
FAQ
Does it work for multiple sites?+
Yes, it supports hierarchies by site, area and role with granular permissions.
Can it integrate with our corporate email?+
Yes, automatic capture of incoming complaints from defined inboxes.
Bring Complaints & Service Request Management System to your operation
Book a personalized demo or message us on WhatsApp.